9.1 out of 10

Dear Tracey

“Dealing with the behaviour of difficult people”

I’d like to let you know the general feedback received from last week’s course.

The overall ratings from all attendees averaged at nine point 1/10. This is consistent with ratings from previous courses you have conducted for the Ministry of Housing. Your course is a regular high scorer in the ministry’s training program.

I will be contacting you in the next couple of months to arrange a further course for the first half of 2001.

Alan Wilkerson Training & Development Officer Ministry of Housing November 29, 2000


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