Tracey McGrath provides confidential executive coaching.  Clients may be self referred or referred via their organizations.

The focus of the coaching is producing practical outcomes that improve quality of life through more effective actions and attitudes.

Why coaching?

Too often we get knocked down by life, lay there stunned for a while, then suck up the pain, force ourselves to our feet, and try, try, try again. It’s not the most effective approach!

Simply facing the pain and forcing ourselves back out there – although it keeps us in the game of life – doesn’t do anything to prevent it happening again. We need change.

So … while lying in pain on the floor and BEFORE we throw ourselves back out there, we need to think about what happened, and what can WE DO to avoid a similar thing happening again. What can we change in the way we operate?  

Changing is easier with help.

Rod Mainard Regional Manager Coles Supermarkets WA August 1, 2006

Dear Tracey

I’ve just finished the Annual Performance Review for the Team Member you have been working with over the last several months and I’m encouraged by the feedback received from his learnings and application in the workplace.

As you are aware Coles has a values and behaviour framework that underpins everything we do in undertaking our responsibilities as a leading Australian retailer.  The investment in commissioning you to undertake a one-on-one coaching program with the subject has had an outstanding outcome with the foundation established to continue to improve his personal development and leadership skills. The alternative in my view would have possibly seen a separation from the business.

I have noticed a shift in the team members behaviour to that of a greater participation and communication at region meetings are moved from suspicion on the coaching program to that of acceptance and the realisation that there is a genuine approach to develop his behavioural skills.

Your ability to establish a rapport in the early part with the Team Member, I believe was integral in the success of the program.  Events that followed would have been challenging to anyone outside of the retailing environment. Your efforts to gain an understanding of the business and your visits to many sites and liaison with store managers to gain a balanced view of benchmarks within the business to prepare yourself to assisting coaching the individual and particularly the shadowing activity.

Certainly feedback from team members is positive and quotes of, “A big improvement” would depict this.

Feedback from supplier representatives is positive relationships with “strategic force” is reinstated following a meeting with both parties.

I thought I would send a brief note and feedback on the outcomes since we are a couple of months down the track and I look forward to working with you in the future.


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