Consulting

TMI provides consulting services in the following areas:

  1. Dealing with undesirable behaviour
  2. Improving individual and organisational performance
  3. Design of leadership development programs aimed at getting leaders to address problem behaviours

Recent Projects:

  • Designing and delivering a program aimed at raising customer focus in government employees
  • Staff engagement project with ‘one of the big four’ to raise levels of staff satisfaction and address areas of concern
  • Development of a specialized one day program for a public utility to enable staff to more effectively resolve customer complaints
  • Consulting with a CFO on methods for improving staff performance and productivity and then implementing quarterly staff satisfaction surveys to track the success of interventions initiated
  • Design and implementation of a program to address conflict and communication problems within a senior executive team
  • Development of a program for improving staff morale in response to the results of a climate survey for a large retail organization
  • Presentation skills coaching for a group of retail award winners in preparation for National awards

 

“Tracey, I always enjoy the opportunities that I have to work with you and our recent project was no exception. The program was outstanding, and results visible. Your humour, your passion and your genuine care for our Store Managers and their teams is very much appreciated. You always exceed my expectations. I look forward to our next project together.”

— Lara Ellson, National Leadership Programs Manager, Coles Group Ltd

 

“Working with Tracey McGrath International has allowed us to look at various aspects of our business, from a variety of perspectives, with clarity. Their unique style in problem solving is both enlightening and refreshing. They have inspired us to implement new strategies resulting in a clear direction for the firm.”

— Lis Lisle, Lisle & Associates, Accountants